PASSENGERS LOVE FLYING PAN AM
5/26/00

In a time when we hear nothing but complaints about lack of service by the airline industry, Pan Am is trying to change that by putting its passengers first. Here are some of the many compliments Pan Am receives

Pan Am Passenger Quotes:

"I flew to Orlando for the Thanksgiving weekend. In short, it was awesome! That service is amazing. I have told a number of people about it and it is amazing how few people know the service is available."

"I would like to thank you for a great flight to Sanford, FL on Nov 12, 1999, and back to Portsmouth on Nov 21, 1999. We had a family emergency in Daytona where my mother and father live. My father had to have triple bypass surgery and we only had a 24 hr notice. After calling a number of airlines and finding out the price was $500.00 or more, because we could not give advanced notice, my sister and I would not be able to be there for my father's surgery. My wife mentioned that Pan Am was flying out of Pease and we live in Belmont, NH, only 1 hr and 10 min away, and it was nonstop. We called and got a flight to be there with my father as he was coming our of recovery. I can't say thank you enough to Pan Am for the superior service we had to and from, and I will now only fly Pan Am when we are going to FL."

"My family just returned from Thanksgiving in Florida, happy and refreshed, thanks to the new Pan Am flights servicing Orlando and Gary. I was reminded of the early days of commercial air travel, when words like 'glamour, service, and civility' could be used in connection with interstate travel. We decided to support Pan Am's brave new effort and could not have been more pleased with our decision. The promises of the "Clipper Class", warm meals, and leg room were kept; the professionalism of the attendants was exemplary. The headline in one of the Chicago daily newspapers stated "O'Hare Parking to Increase by 16%". We parked for free, within sixty yards of the terminal. Now we must all try to support Pan Am and the Gary/Chicago Airport. Let's keep this wonderful improvement in Northwest Indiana going! Take those kids to Disney or to visit their grandparents. See where the colonists dumped all that tea in Boston Harbor! Keep Pan Am flying out of Gary!"

"Your employees are all so courteous and friendly. Your sweet rolls and pretzels are just right. Different and very nice. Your pilots are smooth and they talk to us about where we are flying over. We love that! The legroom is awesome. We will surely fly more often because of and with you. Good luck and thanks new Pan Am. It's a pleasure to fly again.
P.S. NEVER quit having the hot towels! They are a true heavenly comfort in our fast-paced lives."

" I wanted to write to you regarding the fabulous service I received when I flew Pan Am from Portsmouth to Chicago via Gary. I found the airplane clean and comfortable and the service provided by your attendants polished and courteous.
As advertised, the flight was on time and hassle free......I wish you continued success with your service from Pease International and I hope to see you again soon."

"Just wanted to tell you how much we enjoyed our flight from Sanford to Pease, and the return. My son and I went up for Christmas. I couldn't believe how easy it was.
Coming back it was about zero when we left there. Arrival in Sanford and it was 60 degrees. I said, not bad, from zero to sixty in three hours. He said it sounded like a commercial.
We are from that area, South Berwick, ME, and now live here. Had a death in the family (here) and quite a few relatives & friends came. They all enjoyed the convenience of Pease. Thank you!"

"This letter is to compliment you on Pan Am. Our family flew Pan Am to Sanford on 12/10/99 out of the Chicago/Gary Airport. We flew back on 12/17/99. After using Midway and O'Hare, this was an absolute pleasure. There were six people in our family/group. They were granpa and grandma, our daughter and her husband, and two of our grandchildren.
The convenience at the airport was excellent; the crews on the airplanes were wonderful. I have names of the 12/17/99 flight crew - Caroline Wojtas, Debra Cui, Joan Morin, and John Freudenberger. They were so gracious to us in every way; they sure know their stuff, real pros!
We are originally from Illinois-Chicago and suburbs. Believe me, we are doing our bit of advertising for you. We tell everyone how great Pan Am is and will continue to do so."

"I was on the flight today and let me tell you, it was a pleasure."

"I normally don't write letters, but I have had hassle free flights and nice service."

"The flight attendants were well kept, courteous and friendly."

"Each and every crew member consistently went above and beyond their normal course of duties to assist in delivering a flawless charter product to our client."

"Several passengers commented on the quality of the Inflight service as well as the professionalism of the crew."

"They were so gracious to us in every way; they sure know their stuff, real pros!"

"Very professional and courteous, a pleasure to fly with."

"My husband and I travelled on Pan Am to Portsmouth May 13th, and returned to SAnford, FL on May 22nd. We just had to write to tell you that these flights were the best we have experienced for years. The cleanliness of the plane, the attendants, the service would all rate 100%. We wish we had known about you sooner. We are residents of Florida and travel to New England often. It will always be with you from here on. I do hope your venture is successful! That Logan Airport and Boston area have to be rated the worse. Keep up the good work.